KNEST LOGISTICS INC.

Customer Privacy Policy

Version 1.0
Effective Date: September 30, 2026

1. Purpose

This Customer Privacy Policy explains how Knest Logistics Inc. (“Knest,” “we,” “us” or “our”) collects, uses, discloses, stores and protects personal information in connection with customer registration, Bookings and use of Knest’s websites, mobile applications and related services (collectively, the “Platform”).

Knest is committed to handling personal information responsibly and in accordance with Alberta’s Personal Information Protection Act (“PIPA”) and other applicable privacy laws. This Policy should be read together with the Customer Terms of Service and any notice presented when particular information is collected. Capitalized terms not defined here have the meanings assigned in the Customer Terms of Service.

2. Scope

This Policy applies to individuals who create or use a Customer Account, submit or receive Services under a Booking, communicate with Knest or a Contractor through the Platform, visit customer-facing websites, or otherwise interact with Knest as a prospective, current or former Customer.

Where a business or other entity submits a Booking for a residential property, this Policy applies to personal information about its authorized representative, occupants and other identifiable individuals. It does not govern the independent privacy practices of third parties acting for their own purposes.

2.1 Children and Minors

The Platform is not intended for individuals under 18 to create or operate Customer Accounts. Knest may receive limited personal information about minors who occupy or are present at a Service Address where reasonably necessary for access, safety, service coordination or incident management. Customers must provide only information reasonably necessary for those purposes and must have appropriate authority to provide it.

3. Accountability

Knest Logistics Inc. is responsible for Personal Information under its control. Knest has designated an individual responsible for overseeing compliance with this Policy, responding to access and correction requests, and addressing privacy questions and complaints. This individual may perform other roles within Knest. Privacy inquiries may be submitted using the contact information in section 18.

4. Personal Information We Collect

4.1 Identity, account, contact and verification information

Knest collects a Customer’s name, email address, telephone number, Account credentials, communication preferences, and records of acceptance of Platform terms and policies.

Under normal circumstances, Knest verifies the Customer’s email address and telephone number using one-time passcodes, requires successful payment using a payment method in the Customer’s name or that the Customer is authorized to use, and validates the Service Address. Knest may also ask whether the Customer is the property owner, a tenant or occupant, or otherwise authorized to submit the Booking, and may require confirmation that the Customer has authority to grant access to the property. If another person will provide access, Knest may collect that person’s name, contact information and access-related instructions.

Knest may require enhanced identity or authority verification where reasonably necessary, including for unattended-access Bookings, a mismatch between the Account name and payment-method name, a Booking made for another person’s property, suspected fraud or inconsistent information, repeated disputes or Account misuse, or other identified safety risks. Enhanced verification may include requesting government-issued identification or additional evidence of identity, payment authority or authority to arrange property access.

Knest may retain verification results and limited records reasonably necessary to document the review, prevent fraud, address disputes and demonstrate compliance. Knest will ordinarily avoid retaining a complete copy of an identity document where recording the verification result or retaining less information is reasonably sufficient.

4.2 Booking, property and service information

Service Address; property type, size, rooms and areas; requested Services, timing and add-ons; property condition; access, parking, building and security instructions; and information about pets, occupants, hazards, allergies, sensitivities, specialized surfaces, customer-supplied products and other details reasonably required to price, arrange and safely perform Services.

Customers must have appropriate authority to provide Personal Information about property owners, occupants, access contacts or other individuals.

4.3 Payment and transaction information

Payment information processed by a Payment Provider; payment-method and transaction identifiers; Customer payment authorizations and consents; Charges, Tips, Refunds, Account Credits, discounts, taxes and receipts; payment status; and information used to address chargebacks, fraud, errors or misuse.

Knest may receive limited payment-method and transaction details from the Payment Provider as reasonably necessary to administer Bookings, payments, Refunds and disputes. The details available to Knest depend on the Payment Provider and the payment method used.

4.4 Booking and service records

Records of submitted, accepted, reassigned, rescheduled, cancelled and completed Bookings; Contractor matching, travel and arrival; scope confirmations and approvals; completion evidence; ratings, reviews, complaints, Return Visits, credits, claims, safety matters and incidents.

4.5 Location information

Knest collects the Service Address and related location information to determine availability, coordinate Bookings, support service delivery, promote safety and prevent fraud. Device location is collected only with permission when a location-enabled feature is used.

4.6 Communications and content

Knest may collect and retain emails, text and in-Platform messages, support requests, instructions, notes, feedback, photographs, videos and other Booking-related content for service coordination, support, record-keeping, disputes, safety and fraud prevention. Knest may retain telephone-call details and voicemail messages, including voicemail transcripts where provided by its telephone service provider. Knest does not routinely record live telephone calls. If Knest introduces live-call recording, it will provide appropriate notice and obtain consent where required by law.

4.7 Technical, usage and related information

IP address, device and browser information, operating system, identifiers, app permissions, push-notification tokens, login and usage activity, diagnostic and crash data, security events, cookies or similar technologies, promotion and referral activity, and marketing preferences and consent records.

Knest may obtain relevant information from Contractors and service providers, including Payment Providers, when operating the Platform, processing transactions, verifying accounts, coordinating Services or addressing fraud, safety concerns, complaints and disputes.

5. How We Collect Personal Information

Knest may collect Personal Information:

directly from Customers through registration, verification, forms, uploads, Bookings, account settings, communications, approvals and use of the Platform;
automatically through devices, cookies, activity logs, permissions, and security or diagnostic technologies;
from Contractors in connection with matching, attendance, scope confirmation, service performance, completion evidence, complaints, safety matters or incidents;
from Payment Providers and service providers supporting communications, maps, analytics, hosting, customer support or security; and
from occupants, property owners, authorized representatives, public sources or authorities where reasonably necessary and permitted by law.

Customers must be authorized to provide another person’s Personal Information and must ensure that it is accurate, current and reasonably necessary for the Booking or stated purpose. Customers are also responsible for providing any notice or obtaining any consent required by law.

6. Purposes for Collecting and Using Personal Information

Knest may use personal information to:

create, authenticate, secure and administer Customer Accounts;
calculate prices, receive and administer Bookings, and record scope or price approvals;
identify and present eligible Bookings to Contractors, facilitate matching, and coordinate travel, arrival, access, performance and completion;
process Charges, Tips, Refunds, credits and receipts, maintain financial records, and address payment concerns;
provide transactional emails, text messages, push notifications and in-Platform communications concerning Bookings, safety, receipts and support;
administer ratings, reviews, service recovery, complaints, incidents, insurance or legal claims and dispute resolution;
use ratings and reviews for promotional or marketing purposes in accordance with the Customer Terms of Service. Knest may edit this content for length, clarity or formatting but will not materially alter its meaning and will obtain any additional consent required before publicly identifying the Customer;
verify identity, authority, eligibility and compliance with Knest agreements and policies;
detect, prevent and investigate fraud, security threats, payment abuse, unsafe conduct, unauthorized access and Platform misuse;
operate, maintain, test, analyze, secure, improve and develop the Platform and Knest’s business operations;
establish, exercise or defend legal rights and comply with accounting, tax, regulatory, court, law-enforcement and other legal requirements; and
send marketing communications where the Customer has consented or where otherwise permitted by law, subject to applicable unsubscribe rights.

Knest will not use Personal Information for a materially different purpose without further notice, consent where required, or another authority permitted by law.

7. Consent and Customer Choices

Knest Logistics Inc. obtains consent in a form appropriate to the sensitivity of the personal information and the circumstances. Consent may be express, implied through a Customer’s actions, or otherwise permitted by law. Knest will collect, use and disclose personal information only for reasonable purposes and only to the extent reasonably necessary for those purposes. Certain information is required to create an Account, submit or administer a Booking, process payment, coordinate property access, address safety concerns or provide Platform features.

A Customer may withdraw or change consent by contacting Knest, subject to legal or contractual restrictions and reasonable notice. Knest will explain the likely consequences where they are not reasonably obvious. Withdrawal may prevent Knest from providing a feature, completing or administering a Booking, or maintaining the Customer’s Account. Device permissions may be managed through the Customer’s device settings, and marketing communications may be declined through the applicable unsubscribe or preference mechanism.

Alberta’s Personal Information Protection Act (“PIPA”) governs how provincially regulated private-sector organizations in Alberta collect, use, disclose and protect personal information. PIPA permits or requires personal information to be collected, used or disclosed without consent in certain limited circumstances. Knest will rely on such authority only as permitted by applicable law.

8. Location-Enabled Features

When a Customer enables location access or uses a location-dependent feature, Knest may collect and use approximate or precise device location to confirm service availability, help enter or validate a Service Address, support Booking coordination, estimate distance or timing, respond to safety concerns, detect fraud or misuse, analyze service coverage and improve Platform logistics.

Knest collects and uses device location only where permitted by the Customer’s device settings and for the location-related purposes described in this Policy or explained when a feature is used. The type of location information collected and when it is accessed may depend on the feature and the permissions the Customer grants. If Knest introduces background location collection, it will provide separate notice and obtain any additional consent required by law.

Location access is optional for Customers. Disabling it may limit location-dependent features but will not prevent a Customer from entering a Service Address manually where that option is available. Customers may change location permissions through their device settings. Knest does not sell Customer location information.

9. Photographs, Videos, Reviews and Other Content

Customers and Contractors may submit photographs, videos, notes or other content to confirm property condition, scope, access, completion, damage, a quality concern or an incident. This content may reveal the interior of a residence, belongings, occupants or other personal information. Customers should avoid including people, confidential documents, security codes, valuables or unrelated areas unless reasonably necessary.

Knest may use and disclose this content as reasonably necessary to administer or verify a Booking, support completion, resolve complaints or disputes, investigate safety or fraud concerns, improve quality controls and comply with law. Knest will not use customer-submitted photographs or videos for advertising or promotion without separate express consent.

Ratings and reviews may be displayed or used to promote Knest or the Services as described in the Customer Terms of Service. Knest may excerpt or format them without materially changing their substance and will handle associated personal information under this Policy.

10. Information Shared with Contractors

Before a Contractor accepts a Booking, Knest may provide limited information reasonably necessary to evaluate the opportunity, such as the general service area, requested date or time, service category, scope, relevant property details, disclosed pets, safety information and non-identifying operational notes. Knest will not disclose the precise Service Address or unnecessary identifying or access information before acceptance.

After acceptance, Knest may provide the assigned Contractor with information reasonably necessary to perform the Services and coordinate access, including the Customer’s displayed name, telephone number, Service Address, access and contact instructions, confirmed scope, relevant property and occupant information, disclosed pets, allergies, sensitivities, hazards, product requests, Booking-related communications and information about prior service issues relevant to the accepted Booking.

Contractors may use this information only to perform and administer the accepted Booking, contact the Customer about the Booking by telephone or through available Platform features, address safety or access concerns, report incidents and fulfil related legal or Platform obligations. They may not use Customer contact information to solicit or arrange services with the Customer outside the Platform, in accordance with the Independent Contractor Agreement. Knest does not provide Contractors with Customer Account credentials, complete payment information or unrelated Booking history.

Where communication tools are available through the Platform, Knest may use them to reduce unnecessary disclosure of personal telephone numbers or email addresses. Otherwise, the Customer and assigned Contractor may communicate directly using the contact information shared for the Booking.

11. Other Disclosures of Personal Information

11.1 Service Providers

Knest may disclose personal information to service providers that support cloud hosting, databases, software development, cybersecurity, authentication, communications, email and text delivery, analytics, mapping, payments, customer support, professional advisory services and other business operations. These providers may handle personal information only to perform authorized services or as otherwise permitted by law.

11.2 Legal, Safety and Compliance Purposes

Knest may disclose personal information where permitted or required by law and reasonably necessary to:

comply with applicable laws, court orders or other lawful demands;
cooperate with regulators or law enforcement;
investigate fraud, security incidents, unsafe conduct or misconduct;
protect the rights, property or safety of any person; or
establish, exercise or defend legal claims.

11.3 Business Transactions

Knest may disclose personal information in connection with a proposed or completed financing, reorganization, merger, sale, transfer or other business transaction, subject to applicable legal safeguards.

11.4 Direction, Consent or Other Legal Authority

Knest may disclose personal information for another purpose at the Customer’s direction, with the Customer’s consent, or where otherwise permitted or required by law.

Knest does not sell Customer personal information.

12. Service Providers and Access Outside Canada

Knest Logistics Inc. is an Alberta corporation and remains responsible for personal information under its control in accordance with PIPA and other applicable Canadian privacy laws.

Knest may engage authorized individuals or service providers located outside Alberta or Canada to develop, operate, host, maintain, secure or support the Platform and its business operations. Knest currently receives software development and IT support from one authorized individual located in Nigeria. That individual may access or otherwise process personal information where reasonably necessary to perform authorized development, operational, maintenance, security and technical support functions. Knest may also use cloud hosting, communications, payment, analytics, mapping and other service providers operating in Canada, the United States or other countries identified in Knest’s current service-provider practices.

Knest requires authorized individuals and service providers that handle personal information on its behalf to comply with authorized-use, confidentiality, security and contractual requirements. Access must be reasonably necessary for their assigned functions. Personal information processed outside Alberta may also be subject to the laws of the applicable jurisdiction and may be accessible to courts, law enforcement agencies or regulators in accordance with those laws.

A Customer may contact the Privacy Officer for information about Knest’s policies and practices concerning service providers outside Canada, including the countries involved and the purposes for which personal information may be processed.

13. Cookies, Analytics and Similar Technologies

The Platform may use essential cookies and similar technologies for authentication, security, preferences, session management and reliable operation, and may use basic analytics and diagnostics to understand performance and improve the Platform.

Before introducing non-essential advertising, cross-site measurement or similar technologies, Knest will update its notices and provide choices where required by law. Browser or device settings may allow a Customer to manage certain technologies, but blocking essential technologies may affect Platform functionality.

14. Retention and Disposal

Knest retains personal information only for as long as reasonably necessary for the purposes described in this Policy, including to administer Accounts and Bookings, meet accounting and legal obligations, address disputes or claims, maintain safety and fraud-prevention records, and enforce Knest agreements and policies.

Retention periods vary according to the purpose, sensitivity and applicable legal requirements. Account closure does not require the immediate deletion of information that Knest is required or reasonably considers necessary to retain. When personal information is no longer required, Knest will securely delete, destroy or anonymize it in accordance with its retention practices and applicable law.

For identity, payment-authority and property-access verification, Knest will ordinarily retain the verification result and limited records reasonably necessary to document the review rather than a complete copy of an identity document. Knest may retain a complete identity document where reasonably necessary due to the nature of the verification, an identified risk, a dispute or a legal requirement, but will dispose of it when retaining the complete document is no longer reasonably necessary.

15. Safeguards

Knest uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, disposal or destruction. These safeguards may include role-based access, authentication controls, secure transmission and storage measures, confidentiality obligations, service-provider controls, backups, monitoring and incident-response procedures.

No system can be guaranteed to be completely secure. Customers are responsible for protecting their Account credentials, using reasonably secure devices, limiting the disclosure of property access codes and instructions, and promptly notifying Knest of suspected unauthorized Account access or disclosure.

16. Access and Correction

Subject to PIPA and other applicable law, a Customer may submit a written request for access to personal information under Knest’s control and information about how that information has been used or disclosed. A Customer may also request correction of inaccurate or incomplete personal information.

Knest may require sufficient information to verify the Customer’s identity and locate the requested records. Knest will ordinarily respond within 45 calendar days after receiving a complete written request, unless PIPA permits an extension. Access may be limited by applicable legal exceptions.

Knest may charge a reasonable fee for processing an access request where permitted by law. Before processing a request for which a fee will be charged, Knest will provide a written estimate and may require the Customer to accept the estimate or pay an authorized deposit. Knest will not charge a fee for requesting a correction.

If Knest refuses access or does not make a requested correction, Knest will provide its reasons and information about available review or complaint options where required by law.

17. Privacy Incidents

Knest investigates suspected losses of personal information and unauthorized access, collection, use or disclosure. Knest will take reasonable steps to contain the incident, assess its nature and impact, reduce the risk of further harm and implement appropriate corrective measures.

Where a reasonable person would consider that a loss of, unauthorized access to or unauthorized disclosure of personal information creates a real risk of significant harm to an individual, Knest will notify the Office of the Information and Privacy Commissioner of Alberta without unreasonable delay. Knest will notify affected individuals where required by the Commissioner or otherwise appropriate or required by law.

18. Questions, Requests and Complaints

Questions, requests to access or correct personal information, withdrawals of consent, and privacy complaints may be directed to:

Privacy Officer
Knest Logistics Inc.
3400 – 10180 101 Street
Edmonton, Alberta, Canada
Email: trust@getknest.ca

Knest Logistics Inc. will review privacy concerns and respond within the time required by applicable law. A Customer may also contact the Office of the Information and Privacy Commissioner of Alberta regarding a concern within its jurisdiction.

19. Changes to This Policy

Knest Logistics Inc. may update this Policy to reflect changes in law, technology, service providers or business operations. The current version will identify its effective date and will be made available through the Platform. Knest will provide reasonable advance notice of material changes where appropriate or required by law. Continued use of the Platform after an update does not replace any consent that applicable law requires Knest to obtain separately.